Return & Refund Policy

1.1 Eligibility for Returns: You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging, and you must have the receipt or proof of purchase.

1.2 Non-Returnable Items: Some items cannot be returned, including:

• Gift cards
• Downloadable software products
  
• Some health and personal care items
  

1.3 Return Process: To initiate a return, please contact our customer service team at info@munxii.com with your order number and details about the product you would like to return. We will respond with instructions on how to return your items.

 
3. Shipping
 
3.1 Return Shipping Costs: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
3.2 Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately at [Customer Service Email] with details and photos of the product. We will provide a prepaid shipping label for the return and will send a replacement or issue a full refund, including shipping costs.


4. Exchanges

4.1 Exchange Process: If you need to exchange an item for the same product, send us an email at info@munxii.com with your order number and details about the product you would like to exchange. We will respond with instructions on how to exchange your items.
4.2 Processing Time: Depending on where you live, the time it may take for your exchanged product to reach you may vary.